HOW DO YOU SHIP?
Shipping is calculated based on the total weight of your order and cannot be determined until you select your items.
Please READ THIS:
We are on an island-Tasmania. The Bass Strait is the most expensive piece of water over which to ship anything, anywhere in the world.
Hence we cannot offer free postage over a certain spend, no matter how much: we are not Amazon with that kind of volume to make up for the losses that we would make. We are a small business: it is simply not viable to do this and survive.
We are held hostage in terms of what Australia Post and the courier companies charge us ( which is what we charge you: no additions) and as with any small artisan business in Australia, do not have the volume /muscle to hustle them for better rates-in any case they just don’t care, raising their rates with impunity as there is no competition: 23 million people in Australia is not a big market and so they make the consumer pay, and pay big.
This is something over which we have no control, and we ask you to think about that when ordering and understand: we have attempted to offer low weight samples in most ranges to try and beat this issue.
Please note: If you enter your address details incorrectly the wrong freight price can come up.
HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
You will receive an email notification to let you know your package is on its way. The email will include a link to the courier or Aus Post eParcel tracking information. The tracking number is really a Delivery Confirmation number that allows you to check the delivery status online.
Once your order has been shipped it should take 1 to 2 business days for delivery for Express and 7+ days for Aus Post eParcel.
You can use your tracking number to track your parcel online:
Aus Post eParcel: (click here to visit Aus Post).
IMPORTANT INFORMATION: if you experience a delay in delivery, please attempt to track your package online in the first instance. Packages rarely go missing, however in the unlikely event that you feel your order has, please contact us and we will investigate.
WHAT ARE MY SHIPPING OPTIONS?
Your shipping options and costs will automatically appear on the cart page and as you checkout. Please choose your shipping option carefully. If choosing the option PERMISSION TO LEAVE, Professor Fuzzworthy & Beauty and the Bees can accept no further responsibility for the package. Additionally, if the courier deems the premises unsafe to leave the parcel, they may choose not to do so. You can check the delivery status of your order by entering the tracking number which is emailed to you on completion of your order.
Option 1 Permission to Leave (Left at your premises at your own risk)
Option 2 No Permission to Leave (If you are not home, parcel is taken to delivery centre for collection )
Option 3 Business Address (yours or someone else’s signature required)
Although we check and double check orders and addresses prior to shipping, we are human and mistakes can happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order.
HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive an email notification to let you know your package is on its way. The note will include your consignment number, and depending on the option you have chosen you may be able to track your delivery online. If you have chosen a non-trackable option, there is no information available.
DUTIES, TAXES AND CUSTOMS
International shipping quotes do not include any duties, taxes or other charges that may be applied by your countries government. Any duties and taxes for international shipments are at the cost of the customer.
Every country has different rules and regulations when receiving international packages. We follow the general guidelines set by the Australian Postal Service for international shipping that are not specific for any given country.
Customs regulations are often different for small packages versus large packages. Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.
MISSING ITEM POLICY FOR INTERNATIONAL ORDERS
Although we check and double check orders prior to shipping, we are human and mistakes can happen. Due to the rising cost of international postage, we can no longer ship items that are missing from your international order. If you discover a missing item, please let us know as soon as possible. We will gladly issue a refund for the missing item(s).